Refund policy

Our 30-day satisfaction guarantee

If your journal arrives damaged or misprinted, we replace it free. If you are not happy with it for any reason, tell us within 30 days of delivery and we will refund you. You do not need to send it back.

The 30 days run from the day your journal is delivered. A full refund covers everything you paid for that order, shipping included. You don't have to give a reason or send it back, though we are glad to hear what we could do better.

If your journal arrives damaged, misprinted or not at all, tell us and we print and send a new one free of charge, or refund you in full if you prefer. If shipping takes longer than we said, we tell you and you can cancel for a full refund. Your statutory rights for faulty goods are not affected.

How to ask

Reply to your order confirmation email, or email support@linesofyou.com from the address you used at checkout with the date of purchase. We usually reply within one business day.

If we refund, the money goes back to the original payment method through Stripe, which usually takes 5 to 10 business days to appear.

Withdrawal and your statutory rights

Each journal is printed to order with the name and words you choose. Goods made to the consumer’s specifications are exempt from the statutory 14-day right of withdrawal in the EU, EEA and UK.

Our 30-day guarantee still applies to every order (see Refunds). You do not need to send the journal back.